Service

Since 2020 Friul Filiere has launched the project #CUSTOMERFIRST.

We do not consider ourselves suppliers, but rather partners of the customer.

The delivery of a plant represents only the beginning of our collaboration. We remain in close contact with our customers, offering them after-sales assistance and various services with the aim of guaranteeing the maximum production efficiency of the plants, avoiding, as far as possible, production interruptions.

Today, with the enlargement of the offer, we can give the customer an all-round service:

Tele-assistance

Remote intervention in real time on customers' plants all over the world

Assistance and maintenance contracts

The offer is tailored to the customer and his needs

Digital reserved area

Personal credentials allow access to a space on the cloud that facilitates the exchange of information

Academy

The customer can ask us for one or more free online lessons to train his technicians on ordinary plant maintenance topics

Training

The customer participates in on-site training sessions on his new plant with focus on ordinary and preventive maintenance

On-line service platform

A simple mobile App to stay always connected. Thanks to the augmented reality, we intervene in support on our machines

Technical Assistance

We will continue to support you even after the production in your factory has already started. We are always available for information or clarifications on the systems supplied, we follow you for spare parts and respond to your emergencies as quickly as possible.